Last updated: 10 October 2026
This Privacy Policy explains how Isha Herbs (“we”, “us”, “our”) collects, uses and protects your personal information when you visit https://ishaherbs.com (the “Website”) or place an order with us through WhatsApp, phone, email or social media.
1. Information We Collect
- Information you give us: your name, phone/WhatsApp number, email address, delivery address and order details when you contact us or place an order.
- Product reviews: if you post a review on the Website, the name, email and review content you submit.
- Automatically collected information: IP address, browser type, device information, pages visited and similar usage data collected through cookies and analytics tools.
2. How We Use Your Information
- To process, confirm, deliver and support your orders
- To respond to your questions and provide customer service
- To send order updates and, if you agree, offers and product news (you can opt out any time)
- To improve our Website, products and services
- To prevent fraud and comply with legal obligations
3. Ordering Through WhatsApp
When you tap “Order on WhatsApp”, the WhatsApp app or website opens with a pre-filled message. Your conversation with us is handled by WhatsApp (Meta Platforms, Inc.) and is also subject to WhatsApp’s Privacy Policy.
4. Payments
We do not collect or store your card or bank details on this Website. Payments made by UPI or bank transfer are processed by your bank or payment app.
5. Sharing Your Information
We do not sell or rent your personal information. We share it only with:
- Courier and delivery partners – to deliver your order
- Service providers such as web hosting and analytics – to run our Website
- Government or law enforcement authorities – when required by law
6. Cookies
Our Website uses cookies to remember your preferences (for example light or dark theme) and to understand how visitors use the site. You can disable cookies in your browser settings; some features may not work properly without them.
7. Data Security & Retention
We use reasonable technical and organisational measures to protect your information. We keep your information only as long as necessary for the purposes described above or as required by law.
8. Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of or deletion of your personal data, or withdraw consent for marketing messages, by contacting us using the details below.
9. Children’s Privacy
Our Website is not directed at children under 18, and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
11. Contact Us
- WhatsApp / Phone: +91 79943 52488
- Email: mail@ishaherbs.com
- Instagram: @isha.herbs