Last updated: 10 October 2026
We want you to be happy with every Isha Herbs order. Because our products are personal care items, we follow the policy below for hygiene and safety reasons.
1. Damaged, Leaking or Wrong Products
If you receive a product that is damaged, leaking, expired or different from what you ordered, please contact us on WhatsApp at +91 79943 52488 within 48 hours of delivery with:
- Your name and order details
- Clear photos of the product and packaging
- An unboxing video (recommended)
After verification, we will send a free replacement or issue a refund.
2. Non-Returnable Items
For hygiene reasons, we cannot accept returns of products that have been opened or used, or returns requested because of a change of mind, shade preference or skin type mismatch.
3. Refunds
Approved refunds are made to your original payment method (UPI / bank account) within 5–7 working days after approval.
4. Order Cancellation
You can cancel your order before it is dispatched by messaging us on WhatsApp. Orders that have already been shipped cannot be cancelled.
5. Contact
- WhatsApp / Phone: +91 79943 52488
- Email: mail@ishaherbs.com
- Instagram: @isha.herbs